Privacy Policy
Last updated: 10 September 2026
Tip Top Meats is operated by ICATRON Pty Ltd (ACN 005 663 927) of 10 Raymond Road, Laverton North VIC 3026. Tip Top Meats is a registered business name of ABN 38 204 135 272.
This policy explains what personal information we collect through tiptopmeats.com.au, why we collect it, who we share it with, and how you can access or correct it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you make a wholesale enquiry. Your name, email address, phone number, business location, the type of business you operate, your role, your website, your approximate weekly spend, and anything else you tell us in the message.
When you use the contact form. Your name, email address, phone number, and your message.
When you sign up for weekly specials. Your email address, and how you reached the sign-up form, including any advertising campaign details.
Automatically, when you visit. Pages viewed, approximate location derived from your IP address, device and browser type, how you arrived at the site including any advertising campaign details, and technical performance data.
We do not collect payment details through this website, and we do not ask for sensitive information as the Privacy Act defines it.
Why we collect it
- To respond to your enquiry and to quote for supply.
- To manage an ongoing wholesale relationship.
- To send weekly specials to people who ask for them.
- To understand how the site is used, so it can be improved.
- To detect and fix technical faults.
- To measure whether our advertising works.
Who we share it with
We use third party services to run the website and manage enquiries. Each one receives only what it needs.
| Service | What it receives | What it is for |
|---|---|---|
| Google Sheets | Enquiry, contact and signup submissions | Our internal record of enquiries |
| Nutshell | Wholesale enquiry details | Customer relationship management |
| Mailchimp | Email address of subscribers | Sending the weekly specials email |
| Resend | Contact form submissions | Delivering form notifications to us by email |
| Google Analytics | Website usage data | Understanding how the site is used |
| Vercel | Website usage and performance data | Hosting, analytics and speed monitoring |
| Sentry | Technical error data | Diagnosing faults |
| Google Maps | Your IP address and browser details, when a page showing a store map loads | Showing where our stores are |
We do not sell your personal information, and we do not share it with anyone else except where the law requires it, or where it is necessary to protect our rights.
Overseas disclosure
The services listed above are provided by companies based in the United States, and your personal information is stored on servers there and in other countries where those providers operate.
By submitting information through this website, you consent to it being disclosed to those overseas recipients. We take reasonable steps to use providers that handle personal information to an appropriate standard, though we cannot control their practices entirely.
Cookies and tracking
The site uses cookies and similar technologies to remember how you arrived, to measure usage, and to make advertising more relevant.
You can block or delete cookies through your browser settings. Some parts of the site may work less well if you do.
You can opt out of Google Analytics using Google's browser add-on, available at tools.google.com/dlpage/gaoptout.
Email you receive from us
Every marketing email includes an unsubscribe link. You can use it at any time, and it takes effect immediately.
We may still contact you directly about an active enquiry or an existing supply arrangement, because that is not marketing.
How we store and protect it
Enquiry records are held in access controlled business systems. The website is served over an encrypted connection, and access to our internal systems is restricted to people who need it.
We keep personal information for as long as we need it for the purpose it was collected, and for as long as the law requires. When it is no longer needed, we take reasonable steps to destroy it or remove identifying details.
No system is completely secure. We cannot guarantee the security of information transmitted over the internet, though we take reasonable steps to protect it.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Write to us using the details below.
We will respond within a reasonable period. In most cases there is no charge. If we refuse a request, we will tell you why in writing.
You can also ask us to delete your information, and we will do so unless we are required to keep it.
Complaints
If you think we have mishandled your personal information, contact us first using the details below. We will acknowledge your complaint and respond within a reasonable period, usually 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
- Online at oaic.gov.au
- By phone on 1300 363 992
Contact us
Privacy enquiries: info@tiptopmeats.com.au
Wholesale and retail head office
10 Raymond Road, Laverton North VIC 3026
03 9368 4500
Eltham retail outlet
2/266 Bolton Street, Eltham VIC 3095
03 9431 6501
Tip Top Meats is operated by ICATRON Pty Ltd (ACN 005 663 927). ABN 38 204 135 272.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, and the date at the top shows when it last changed.